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Title: Motivating improvement using meaningful data in a regional chemotherapy day unit.
Other Titles: Chemotherapy Day Unit: Meaningful data & improvement.
Authors: Martin, Laura
Deppeler, Colleen
Issue Date: 2014
Conference Name: APAC Forum 2014: Leading healthcare transformation
Conference Date: September 1-3, 2014
Conference Place: Skycity Auckland Convention Centre, Auckland
Abstract: Presentation title: Motivating improvement using meaningful data in a regional chemotherapy day unit. Poster Abstract Summary: This work was undertaken at the Chemotherapy Day Unit of Ballarat Health Services in Victoria, Australia by a team comprised of the redesign lead, nursing, and clerical staff. The need for current data that was easily understood by staff was highlighted in the Victorian Chemotherapy Service Redesign Project (VCSRP). The lack of access to real-time performance data led to assumptions about capacity, demand, and delays to patients on the day of treatment. The Meaningful Visual Data intervention was comprised of group sessions with unit staff on understanding the data and setting meaningful measurements. Initial sessions occurred over a 4-week period during weekly team meetings. Meaningful data was then displayed, utilising the “3-second rule”, at the main work station and updated daily. Data was discussed at weekly staff meetings with the goal of understanding the cause of and reducing variance. Staff reported an increased understanding of the performance data and its relation to their daily work, which in turn enabled prompt correction of non-value added time for patients on the day of treatment. Meaningful Visual Data demonstrates the benefit of providing staff quick, easy to understand, and current performance data when doing improvement work. Understanding what constituted meaningful data and a simple visual method to understanding the data was key to the success of the improvement project. The use of Meaningful Visual Data is now being used in other projects and units and would be applicable to a variety of healthcare settings.
Internal ID Number: 00582
Type: Conference
Appears in Collections:Research Output

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