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Title: Can I check your understanding?
Author: Heywood, Catherine
Worboyes, Bianca
Beauchamp, Alison
Wong Shee, Anna
Issue Date: 2019
Conference Name: Ballarat Health Services 2019 Annual Research Symposium
Conference Date: 28 November
Conference Place: Ballarat
Abstract: Background The health system places a significant burden on clients to understand their health. Teach-back, an evidence-based communication approach, involves clients explaining back in their own words what they have been told. Clinicians then work with clients to clarify any misunderstandings. Objectives/Aims This study evaluated the use of teach-back in a regional health service. Method This was a qualitative study using a co-design process for implementing teach-back. Intervention: All staff were exposed to teach-back training. Post-intervention: Teach-back was implemented over a six-month period. This abstract reports findings from a focus group held with participating clinicians on their perspectives of using teach-back Results Clinicians (n=8) identified that using teach-back: • Reinforced and supported reflection of own practice. • Highlighted specific areas to explain further to support a ‘take home’ message for clients. • Increased understanding decreased clients’ anxiety. • Written and printed information supported closing the loop of understanding • Clients that were more motivated in therapy gained more understanding of information. Implications/Outcomes for Planned Research Project Teach-back is useful to implement into practice, to support improvements in health literacy. For future practice teach-back needs support via a champion and opportunities to observe other clinicians’ teach-back interactions. Various methods are needed to ensure new and rotational clinicians are educated to implement teach-back.
Internal ID Number: 01424
Health Subject: TEACH-BACK
Type: Conference
Appears in Collections:Research Output

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