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Title: Understanding patient perceptions of the delivery of patient-centred care by clinical pharmacists at a large regional health service.
Author: Leeson, Hannah
Lindsay, Aleesha
Wong Shee, Anna
Dimond, Renee
McNamara, Kevin
Issue Date: 2018
Conference Name: Ballarat Health Services 2018 Annual Research Symposium: research partnerships for population, people and patients; celebrating our research partnerships with the community in the Grampians region
Conference Date: November 29th
Conference Place: Ballarat
Abstract: Background There is increasing recognition that patients can take a more direct role in their health, identifying and evaluating areas for improvement. There is currently no globally recognised definition of patient-centred care, however the 8 domains identified by Picker institute/Harvard medical school are regarded as the most commonly accepted principles for patient care surveys. The domains include: Respect for patient’s preference and values, Emotional support, Physical comfort, Information, communication and education, Continuity and transition of care, Coordination of care, Involvement of family and friends, Access to care. This study involved development of a survey based on these domains and were given to 2 separate cohorts. Group 1 consisted of general medical patients admitted to ward 4 North and Group 2 were patients admitted to BHS with acute coronary syndrome (ACS). The cardiac population were chosen due to extensive involvement with the clinical pharmacist. Patient perceptions of clinical pharmacists had not previously been evaluated at BHS. Objectives/Aims To evaluate and gain a better understanding of current patient perceptions of the clinical pharmacy service provided at BHS. Method A 13-question survey tool was developed based on the 8 domains of patient-centred care to evaluate the clinical pharmacy service. Participants completed the survey as a once-off and the inclusion criteria was as follows: Group 1 (Ward 4-North) - Admitted for >24hours with ≥1 interaction with the clinical pharmacist Group 2 (ACS) - As above and; Admission diagnosis of ACS as per BOSSNET Patients were excluded from the study if they were <18 years old, were unconscious or intubated, had cognitive impairment/dementia or were of non-English speaking background. Results Of the 51 surveys distributed, 5 were unaccounted for, 46 surveys were returned and completed and from this 6 participants were excluded due to not recalling an interaction with their pharmacist. The overall rating of the service was ‘good’ and the majority of responses to the questions focusing on patient-centred care were positive. Domain 5 was identified as an area for improvement, as some participants indicated they were ‘unsure’ regarding follow-up. Implications/Outcomes for Planned Research Project The results will be discussed with the BHS pharmacy department and will likely form part of a larger project including staff perceptions also. Final Thoughts Overall the perceptions of clinical pharmacy at BHS appears positive, with results providing greater insight/understanding.
Internal ID Number: 01287
Type: Conference
Appears in Collections:Research Output

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